Placeholder copy
This policy is a draft. Return windows, fees and refund times are placeholders and will be confirmed before the shop opens. Your statutory rights are not affected.
Walkers and rollators
You can return an unused walker or rollator within [Placeholder: XX days] of delivery. Please keep the original packaging where you can.
Stairlifts
Stairlifts are built to fit a specific staircase. Once a rail has been made to measure, cancellation terms are set out in your quotation. Cancellation before manufacture: [Placeholder: terms TBC].
How to start a return
- Email sales@stepsteadmobility.com with your order number and the reason for return.
- We will reply with return instructions and, where applicable, a collection date.
- Return carriage: [Placeholder: who pays and amount TBC].
Refunds
Once we receive and check the item, refunds are issued to the original payment method within [Placeholder: X working days].
Bought from a dealer?
If you bought from one of our dealers, please contact them first — their own returns terms apply. We are happy to help if you get stuck.