Dealer programme
Bring calmer, kinder equipment to your customers.
We are looking for independent home-health shops, pharmacies, mobility showrooms and online retailers to stock Stepstead Mobility. Here is what we offer, what we ask, and how to apply.
Why stock us
What dealers get
A focused range
Three product families — walkers, rollators and stairlifts — so your floor space and your stock stay simple to manage.
Honest product information
Specification sheets with weights, dimensions, folding sizes and user weight limits, written in plain language.
Display and sales support
Shelf cards, a demonstration unit programme and photography for your own listings.
A named account contact
One person who knows your shop and answers your emails, not a ticket queue.
Local referrals
When households contact us from your area, we can point them to you as a stockist.
Fair online policy
Clear guidance on advertised pricing so neighbouring dealers compete on service, not undercutting.
Dealer terms
The numbers, at a glance
These terms are a draft. Every figure below is placeholder copy and will be confirmed in your dealer agreement.
Placeholder copy
Margins, minimums, payment terms and lead times on this page are illustrative placeholders only. They are not an offer and will be replaced with confirmed figures.
- Trade discount off list price
- [Placeholder: XX%]
- Minimum opening order
- [Placeholder: XXX in local currency]
- Minimum reorder
- [Placeholder: XXX in local currency]
- Payment terms after approval
- [Placeholder: XX days]
- Typical dispatch time (walkers & rollators)
- [Placeholder: X–X working days]
- Stairlift lead time after survey
- [Placeholder: X–X weeks]
How it works
From first email to first delivery
- 1
Tell us about you
Send a short note about your business and your customers.
- 2
A conversation
We call or email to talk through range, area and terms.
- 3
Agreement
You receive a dealer agreement and your starter range proposal.
- 4
First order
We ship your opening stock with display materials.
Typical time from application to reply: [Placeholder: X working days]
Apply
Ready to talk?
Email us with your business name, where you trade, what you sell today and which product families interest you. A real person reads every application.
sales@stepsteadmobility.com
Dealer FAQ
Questions from retailers
Do I need a physical shop to become a dealer?+
No. We work with high-street stores, pharmacies, showrooms and online-only retailers. We ask about how you reach customers so we can suggest the right starting range.
Is there a minimum opening order?+
Yes, a modest one. The exact figure is still being finalised and is shown as placeholder copy on this page until it is confirmed.
Can I sell stairlifts without fitting them myself?+
Stairlift sales involve a staircase survey and a fitting arrangement. We discuss the options for your area during onboarding; you do not need in-house fitters to apply.
How long does an application take?+
We aim to reply to every application personally. Typical turnaround is shown on this page as placeholder copy until our process is finalised.
Can I use your product photography and descriptions?+
Approved dealers receive product sheets and images for use in their own store and listings, under the brand guidelines we share at onboarding.