Placeholder copy
This policy is a draft. All time frames, charges and regions are placeholders and will be confirmed before the shop opens.
Where we deliver
We currently deliver to [Placeholder: delivery regions TBC]. If your address is outside these areas, email sales@stepsteadmobility.com and we will let you know what is possible.
Dispatch times
- Walkers and rollators: dispatched within [Placeholder: X working days] of order confirmation.
- Stairlifts: made to order after a staircase survey. Lead time is [Placeholder: X–X weeks] from survey approval.
Delivery charges
Standard delivery costs [Placeholder: amount TBC]. Orders over [Placeholder: amount TBC] qualify for free standard delivery. Charges are shown at checkout before you pay.
Dealer shipments
Trade orders ship on pallet or parcel depending on size. Carriage terms are set out in each dealer agreement.
Damaged or missing items
Please check your delivery on arrival and tell us about any damage within [Placeholder: X days], with photos where possible, so we can arrange a replacement part or collection.